Have any questions? Find answers here.
Didn't find the answer you were looking for?
Have questions about your order, or a general enquiry?
What is the return policy?
- After placing an order and making a successful payment on JellyForest, you will receive an email with a tracking number in the JellyForest email address you registered. You can monitor the shipping progress by clicking the link provided with the tracking number. Alternatively, you can refer to this link: <https://www.17track.net/en>
- If you find that you are unable to track your package, please contact us immediately: service@jellyforest.com
What are the shipping options?
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam.
When will I receive my order?
Our products are shipped from Mainland China, you can enjoy free shipping for orders over $69!
Total delivery time = Processing time + Shipping time
Processing time: If there is no special mark, it usually takes 2-5 business days. Labubu clothes are handmade and need to be scheduled. Products with longer waiting times are marked on the product details page
Standard shipping Time: 7-14 business days
See our Shipping Policy
Our goal is your complete satisfaction. Please give us an opportunity to serve you better by providing us with your valuable feedback.
How can I track my order?
- After placing an order and making a successful payment on JellyForest, you will receive an email with a tracking number in the JellyForest email address you registered. You can monitor the shipping progress by clicking the link provided with the tracking number. Alternatively, you can refer to this link: <https://www.17track.net/en>
- If you find that you are unable to track your package, please contact us immediately: service@jellyforest.com
Do you have a loyalty program?
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam.