1. Can JellyForest ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We’re sorry and will keep working on this.
- Philippines
- Indonesia
- Cuba
- Iran
- Sudan
- Syria
2. How much does shipping cost?
You can enjoy free shipping on orders over US$69 (free product is not included).
Otherwise, shipping charges will be calculated based on the shipping option selected and the destination address. Shipping charges will be shown on your order form before you submit your order.
3.How long will it take for my order to arrive?
Our products are shipped from Mainland China.
Total delivery time = Processing time + Shipping time
(Not including customs delays, weekends, holidays, and any unforeseen circumstances)
Processing time: If there is no special mark, it usually takes 2-5 business days. Some special styles of Labubu clothes need to be scheduled and products with longer waiting times are marked on the product details page
Standard shipping Time: 7-20 business days
For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
4.How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information.
PS. Please allow 1-2 business days for tracking information to be available.
5.What if the package doesn’t arrive?
If you don’t get your package 30 days after it was shipped, please contact us at: service@jellyforest.com. We’ll either resent a new one to you or give you a full refund.